ElevatedPro

Who is this course for?

This course is designed for leaders at all levels who want to improve their accountability practices. Whether you're a team leader, a manager, or a CEO, you'll find valuable insights in this course.

What will I learn in this course?

You'll learn how to set clear expectations, navigate difficult conversations, and address performance issues with confidence. More importantly, you'll learn how to use accountability as a tool for growth, not punishment.

What are the Course Modules?

Digging Deeper: The Real Reasons Accountability is So Difficult
Principle 1: Growth Builds Trust
Principle 2: Accountability for Growth, Not Punishment
Principle 3: The Difference Between Auditing and Developing
Principle 4: Capability, Not Compliance
The Accountability Loop: Clarity Comes First
The Accountability Loop: Equip for Success
The Accountability Loop: Stay Aware
The Accountability Loop: A Difficult Conversation Guide
The Accountability Loop: Decision Point

UNDERSTAND THE WHY

More than teaching restaurant skills, this course helps team members discover the deeper why behind Chick-fil-A's culture, purpose, and commitment to excellence.

RESET YOUR MIND

Designed to stretch your thinking, this course will reset your mindset and equip you with new perspectives that transform how you approach work, serve, and impac others.

GROW EVERY WEEK

Every weekly drop is intentionally designed to create a consistent rhythm of development to help you grow, reflect, and take the next step in your journey as a Chick-fil-A worker.

Who is this course for?

Win Hearts Weekly is designed for every Chick-fil-A worker, from a brand-new hire learning the basics to an owner or executive leader shaping the future of the restaurant. Each weekly lesson creates opportunities for growth, helping every person develop the mindset, skills, and leadership needed to make a greater impact.

Is this really a 52-week course?

Yes. When you enroll, you'll receive immediate access to the first module. After that, a new module will be released into your course library every 7 days for a full 52 weeks.

This intentional pace is designed to create lasting growth, not information overload. Rather than rushing through the content, you'll have time to reflect, apply what you've learned, and build new habits that lead to meaningful development throughout the year.

What are the Course Modules?

It's impossible to list all 52 modules, but here are a few examples of the topics you'll explore throughout the year:

Care Meets a Core Need of Our Guests
Every Guest. Every Time.
Make the Ownership Decision
Food Safety Is About People
How to Handle Difficult Guests
Creating Emotional Connections
Professionalism at Work
Back-to-Front Communication
Cross-Contamination Prevention
Doing the Right Thing When Nobody's Watching

The course covers a wide range of topics including hospitality, leadership, ownership, communication, food safety, teamwork, professionalism, personal growth, and Chick-fil-A culture. Each weekly lesson is designed to help you become a stronger team member, leader, and person.

ENROLL IN THIS COURSE TO RECEIVE ALL 10 MODULES.

Enroll in this course to begin receiving weekly modules.

ENROLL IN THIS COURSE TO RECEIVE ALL 10 MODULES.

Enroll in this course to begin receiving weekly modules.

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